Writer and Communications Specialist

Shannon Murdock

Versatile writer with 18+ years of professional experience crafting compelling narratives, developing user-focused content, and driving engagement through clear and impactful communication.

Portrait of Shannon Murdock
Shannon Murdock Professional Portrait

Hello, my name is

Shannon Murdock

Versatile and results-oriented writer with over 18 years of professional experience in crafting compelling narratives, developing user-focused content, and driving engagement through clear and impactful communication. Adept at translating complex concepts into accessible materials, managing cross-functional collaboration, and delivering high-quality content aligned with organizational goals. Passionate about storytelling, creative problem-solving, and creating meaningful connections through written communication.

Two Decades of Work

Experience

From a global Fortune 50 company to local government, my experience has spanned numerous roles and responsibilities creating impactful writing for various situations and audiences.

2023–Present

Freelance Writing & Communications Consulting

Independent Contractor | Seattle, WA
  • • Provide content strategy, copywriting, and communications consulting to small businesses and nonprofits.
  • • Develop user-focused documentation and editorial calendars.
  • • Collaborate directly with clients to translate vision into compelling materials.
2023–2025

Author — Oscar Silvestre

Haus of Heaux Publishing | The Wall Between Us © 2025
  • • Wrote and published debut literary fiction novel The Wall Between Us.
  • • Managed all aspects of the independent publishing process.
  • Buy on Amazon.
2019–2023

City of Tacoma

Product Manager / Business Analyst III
  • • Authored detailed documentation and user guides for diverse teams.
  • • Partnered with cross-functional teams to translate technical requirements.
  • • Led workshops and presentations to articulate product vision.
2002–2018

Dell Technologies

Technical Product Manager
  • • Crafted training materials and multilingual content for global initiatives.
  • • Primary author of cross-regional technical and compliance documentation.
  • • Delivered onboarding materials for diverse audiences.

Contact me

Send me a message.